Safety and liability: follow these steps at your own risk and only as far as your device’s manual allows. Switch off and unplug before reaching inside. Read the full notice at the end of this guide.
1. Paper jams
Usually caused by damp or curled paper, overfilled trays or worn rollers. Store paper dry and load it squarely. How to fix a paper jam.
2. Printer shows offline
Often a network change, a sleeping printer or the wrong printer selected. Get it printing again.
3. Streaks, smudges or faded prints
Dirty scanner glass causes lines on copies; low toner or worn parts cause fading on prints. Common causes and fixes.
4. Running out of toner
Keep a spare, or use a plan where toner is supplied. When to replace toner.
5. Scans not arriving
Usually a changed email password, mail server setting or folder permission. What to check.
6. Slow printing
Large or image-heavy files, a busy network or an underpowered machine. If the queue is always long, the copier may be too small for your volume. See how fast a copier you need.
7. Error codes that keep coming back
Restart once. If the error returns, note the code and call your service provider rather than opening covers. Maintenance tips.
Prevention in one line
Good paper, the right-sized machine and regular servicing prevent most problems. Sindoh Malaysia customers can contact support.