Safety and liability: follow these steps at your own risk and only as far as your device’s manual allows. Switch off and unplug before reaching inside. Read the full notice at the end of this guide.
Before you start
Safety first: switch the machine off and unplug it before reaching inside, and take care, as the fuser area can be very hot. Never use sharp tools to pull out paper.
Clearing the jam
- Read the message on the control panel. Most MFPs show where the jam is.
- Open only the panel or tray it points to.
- Hold the paper with both hands and pull it out slowly, in the direction the paper moves.
- Check for torn scraps. Even a small piece can cause the next jam.
- Close every panel firmly. The machine will not restart if one is open.
Why it keeps jamming
- Damp or curled paper. In Malaysia’s humidity, paper absorbs moisture. Keep reams sealed until use and store them flat.
- The wrong paper. Check the tray setting matches the paper size and weight loaded.
- Overfilled trays. Keep paper below the fill line and set the guides snugly.
- Fanned or stuck sheets. Fan the stack before loading.
- Worn rollers. If jams happen often in the same place, the feed rollers may need replacing.
When to call for service
Call for service if the jam message stays after the paper is cleared, you hear grinding, or jams keep recurring in the same spot.
If you rent or lease from Sindoh Malaysia, ask us how servicing is arranged under your plan. Request a service visit rather than opening panels you are unsure about.