The 10 questions
- 1. What is included? Delivery, installation, maintenance, toner, parts and training, or only some?
- 2. How am I billed? Per page, a fixed monthly fee, or both? Is there a minimum volume?
- 3. How are colour and black pages counted?
- 4. How quickly do you respond to a breakdown in my area?
- 5. Do you service my area with your own technicians?
- 6. How long is the term? What happens if I need to end early?
- 7. Can I upgrade if my volume grows?
- 8. Who supplies the toner, and how is it delivered?
- 9. What happens at the end of the term? Collection, data clearing, renewal?
- 10. Can I see the full terms before I sign?
Compare like with like
Ask each supplier to quote the same type of machine, for the same volume, over the same term. A low monthly fee with extra charges for toner or call-outs can cost more overall. Read what affects rental cost.
Check the machine, not just the price
Make sure the copier fits your work: speed, A3 or A4, colour, scanning and security features. See features to check before you rent.
How Sindoh Malaysia answers
We set out exactly what is included in every quote. In the Klang Valley we aim to respond by the next business day. Terms are quoted per customer, and we are happy to walk you through them. Get a quote or see how rental works.